Example of Journal of Services Marketing format
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Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format
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Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format Example of Journal of Services Marketing format
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open access Open Access

Journal of Services Marketing — Template for authors

Publisher: Emerald Publishing
Categories Rank Trend in last 3 yrs
Marketing #34 of 185 up up by 9 ranks
journal-quality-icon Journal quality:
High
calendar-icon Last 4 years overview: 294 Published Papers | 1743 Citations
indexed-in-icon Indexed in: Scopus
last-updated-icon Last updated: 10/06/2020
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Journal Performance & Insights

CiteRatio

SCImago Journal Rank (SJR)

Source Normalized Impact per Paper (SNIP)

A measure of average citations received per peer-reviewed paper published in the journal.

Measures weighted citations received by the journal. Citation weighting depends on the categories and prestige of the citing journal.

Measures actual citations received relative to citations expected for the journal's category.

5.9

23% from 2019

CiteRatio for Journal of Services Marketing from 2016 - 2020
Year Value
2020 5.9
2019 4.8
2018 4.5
2017 3.4
2016 3.1
graph view Graph view
table view Table view

1.229

15% from 2019

SJR for Journal of Services Marketing from 2016 - 2020
Year Value
2020 1.229
2019 1.069
2018 1.021
2017 1.036
2016 1.076
graph view Graph view
table view Table view

1.53

6% from 2019

SNIP for Journal of Services Marketing from 2016 - 2020
Year Value
2020 1.53
2019 1.437
2018 1.197
2017 1.418
2016 1.419
graph view Graph view
table view Table view

insights Insights

  • CiteRatio of this journal has increased by 23% in last years.
  • This journal’s CiteRatio is in the top 10 percentile category.

insights Insights

  • SJR of this journal has increased by 15% in last years.
  • This journal’s SJR is in the top 10 percentile category.

insights Insights

  • SNIP of this journal has increased by 6% in last years.
  • This journal’s SNIP is in the top 10 percentile category.
Journal of Services Marketing

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Emerald Publishing

Journal of Services Marketing

Approved by publishing and review experts on SciSpace, this template is built as per for Journal of Services Marketing formatting guidelines as mentioned in Emerald Publishing author instructions. The current version was created on 09 Jun 2020 and has been used by 713 authors to write and format their manuscripts to this journal.

Marketing

Business, Management and Accounting

i
Last updated on
09 Jun 2020
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ISSN
0887-6045
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Impact Factor
High - 1.406
i
Open Access
No
i
Sherpa RoMEO Archiving Policy
Green faq
i
Plagiarism Check
Available via Turnitin
i
Endnote Style
Download Available
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Bibliography Name
Emerald Bib Citation
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Citation Type
Author Year
(Blonder et al., 1982)
i
Bibliography Example
Blonder, G.E., Tinkham, M. and Klapwijk, T.M. (1982), “Transition from metallic totunneling regimes in superconducting microconstrictions: Excess current, charge im-balance, and supercurrent conversion”, Phys. Rev. B, Vol. 25 No. 7, pp. 4515–4532, URL 10.1103/PhysRevB.25.4515.

Top papers written in this journal

Journal Article DOI: 10.1108/08876040010340937
Customer satisfaction with services: putting perceived value into the equation

Abstract:

This research investigated the relationship between three elements – core service quality, relational service quality‐ and perceived value – and customer satisfaction and future intentions across four services. The results revealed that core service quality (the promise) and perceived value were the most important drivers of ... This research investigated the relationship between three elements – core service quality, relational service quality‐ and perceived value – and customer satisfaction and future intentions across four services. The results revealed that core service quality (the promise) and perceived value were the most important drivers of customer satisfaction with relational service quality (the delivery) a significant but less important driver. A direct link between customer satisfaction and future intentions was established. The relative importance of the three drivers of satisfaction varied among services. Specifically, the importance of core service quality and perceived value was reversed depending on the service. A major conclusion was that both perceived value and service quality dimensions should be incorporated into customer satisfaction models to provide a more complete picture of the drivers of satisfaction. read more read less

Topics:

Service quality (70%)70% related to the paper, Customer satisfaction (69%)69% related to the paper, Customer advocacy (65%)65% related to the paper, Customer retention (65%)65% related to the paper, Customer delight (65%)65% related to the paper
1,788 Citations
Journal Article DOI: 10.1108/08876049610148602
SERVQUAL revisited: a critical review of service quality
Patrick Asubonteng1, Karl J. McCleary1, John E. Swan1

Abstract:

As competition becomes more intense and environmental factors become more hostile, the concern for service quality grows. If service quality is to become the cornerstone of marketing strategy, the marketer must have the means to measure it. The most popular measure of service quality is SERVQUAL, an instrument developed by Pa... As competition becomes more intense and environmental factors become more hostile, the concern for service quality grows. If service quality is to become the cornerstone of marketing strategy, the marketer must have the means to measure it. The most popular measure of service quality is SERVQUAL, an instrument developed by Parasuraman et al. (1985; 1988). Not only has research on this instrument been widely cited in the marketing literature, but also its use in industry has been quite widespread (Brown et al., 1993). read more read less

Topics:

SERVQUAL (64%)64% related to the paper, Service quality (58%)58% related to the paper, Marketing strategy (58%)58% related to the paper
1,075 Citations
Journal Article DOI: 10.1108/08876040210433248
The relationship between service quality and customer satisfaction – a factor specific approach
G.S. Sureshchandar1, Chandrasekharan Rajendran1, R. N. Anantharaman1

Abstract:

The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. But the nature of the exact relationship between service quality and customer satisfaction (especially in the way the two constructs have been operationalized) is still shrouded with uncertain... The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. But the nature of the exact relationship between service quality and customer satisfaction (especially in the way the two constructs have been operationalized) is still shrouded with uncertainty. Many researchers have operationalized customer satisfaction by using a single item scale and many others have used multiple item scales. The present study adopts a different approach and views customer satisfaction as a multi dimensional construct just as service quality, but argues that customer satisfaction should be operationalized along the same factors (and the corresponding items) on which service quality is operationalized. Based on this approach, the link between service quality and customer satisfaction has been investigated. The results have indicated that the two constructs are indeed independent but are closely related, implying that an increase in one is likely to lead to an increase in another. read more read less

Topics:

Service quality (72%)72% related to the paper, Customer satisfaction (70%)70% related to the paper, Customer advocacy (70%)70% related to the paper, Customer delight (69%)69% related to the paper, Customer retention (68%)68% related to the paper
889 Citations
Journal Article DOI: 10.1108/08876040110381463
The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France
Jonathan Lee1, Janghyuk Lee, Lawrence Feick

Abstract:

The main objective of customer satisfaction programs is to increase customer retention rates. In explaining the link between customer satisfaction and loyalty, switching costs play an important role and provide useful insight. For example, the presence of switching costs can mean that some seemingly loyal customers are actual... The main objective of customer satisfaction programs is to increase customer retention rates. In explaining the link between customer satisfaction and loyalty, switching costs play an important role and provide useful insight. For example, the presence of switching costs can mean that some seemingly loyal customers are actually dissatisfied but do not defect because of high switching costs. Thus, the level of switching costs moderates the link between satisfaction and loyalty. The purposes of this paper are: to examine the moderating role of switching costs in the customer satisfaction‐loyalty link; and to identify customer segments and then analyze the heterogeneity in the satisfaction‐loyalty link among the different segments. An empirical example based on the mobile phone service market in France indicates support for the moderating role of switching costs. Managerial implications of the results are discussed. read more read less

Topics:

Loyalty business model (70%)70% related to the paper, Customer retention (68%)68% related to the paper, Customer delight (66%)66% related to the paper, Customer satisfaction (65%)65% related to the paper, Customer advocacy (65%)65% related to the paper
854 Citations
Journal Article DOI: 10.1108/08876049610148594
The effect of the servicescape on customers’ behavioral intentions in leisure service settings
Kirk L. Wakefield1, Jeffrey G. Blodgett1

Abstract:

SERVQUAL, an instrument developed by Parasuraman, Zeithaml and Berry, is currently the most popular measure of service quality. Compares these original studies with subsequent research employing the SERVQUAL instrument. Analyzes its psychometric properties to gain some basic insights into the overall utility of this measure, ... SERVQUAL, an instrument developed by Parasuraman, Zeithaml and Berry, is currently the most popular measure of service quality. Compares these original studies with subsequent research employing the SERVQUAL instrument. Analyzes its psychometric properties to gain some basic insights into the overall utility of this measure, and offers directions for its use in future research. Discusses managerial implications and recommendations resulting from these analyses. read more read less

Topics:

SERVQUAL (71%)71% related to the paper, Servicescape (63%)63% related to the paper, Service quality (61%)61% related to the paper, Service (business) (56%)56% related to the paper
833 Citations
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Journal of Services Marketing format uses Emerald Bib Citation citation style.

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Frequently asked questions

1. Can I write Journal of Services Marketing in LaTeX?

Absolutely not! Our tool has been designed to help you focus on writing. You can write your entire paper as per the Journal of Services Marketing guidelines and auto format it.

2. Do you follow the Journal of Services Marketing guidelines?

Yes, the template is compliant with the Journal of Services Marketing guidelines. Our experts at SciSpace ensure that. If there are any changes to the journal's guidelines, we'll change our algorithm accordingly.

3. Can I cite my article in multiple styles in Journal of Services Marketing?

Of course! We support all the top citation styles, such as APA style, MLA style, Vancouver style, Harvard style, and Chicago style. For example, when you write your paper and hit autoformat, our system will automatically update your article as per the Journal of Services Marketing citation style.

4. Can I use the Journal of Services Marketing templates for free?

Sign up for our free trial, and you'll be able to use all our features for seven days. You'll see how helpful they are and how inexpensive they are compared to other options, Especially for Journal of Services Marketing.

5. Can I use a manuscript in Journal of Services Marketing that I have written in MS Word?

Yes. You can choose the right template, copy-paste the contents from the word document, and click on auto-format. Once you're done, you'll have a publish-ready paper Journal of Services Marketing that you can download at the end.

6. How long does it usually take you to format my papers in Journal of Services Marketing?

It only takes a matter of seconds to edit your manuscript. Besides that, our intuitive editor saves you from writing and formatting it in Journal of Services Marketing.

7. Where can I find the template for the Journal of Services Marketing?

It is possible to find the Word template for any journal on Google. However, why use a template when you can write your entire manuscript on SciSpace , auto format it as per Journal of Services Marketing's guidelines and download the same in Word, PDF and LaTeX formats? Give us a try!.

8. Can I reformat my paper to fit the Journal of Services Marketing's guidelines?

Of course! You can do this using our intuitive editor. It's very easy. If you need help, our support team is always ready to assist you.

9. Journal of Services Marketing an online tool or is there a desktop version?

SciSpace's Journal of Services Marketing is currently available as an online tool. We're developing a desktop version, too. You can request (or upvote) any features that you think would be helpful for you and other researchers in the "feature request" section of your account once you've signed up with us.

10. I cannot find my template in your gallery. Can you create it for me like Journal of Services Marketing?

Sure. You can request any template and we'll have it setup within a few days. You can find the request box in Journal Gallery on the right side bar under the heading, "Couldn't find the format you were looking for like Journal of Services Marketing?”

11. What is the output that I would get after using Journal of Services Marketing?

After writing your paper autoformatting in Journal of Services Marketing, you can download it in multiple formats, viz., PDF, Docx, and LaTeX.

12. Is Journal of Services Marketing's impact factor high enough that I should try publishing my article there?

To be honest, the answer is no. The impact factor is one of the many elements that determine the quality of a journal. Few of these factors include review board, rejection rates, frequency of inclusion in indexes, and Eigenfactor. You need to assess all these factors before you make your final call.

13. What is Sherpa RoMEO Archiving Policy for Journal of Services Marketing?

SHERPA/RoMEO Database

We extracted this data from Sherpa Romeo to help researchers understand the access level of this journal in accordance with the Sherpa Romeo Archiving Policy for Journal of Services Marketing. The table below indicates the level of access a journal has as per Sherpa Romeo's archiving policy.

RoMEO Colour Archiving policy
Green Can archive pre-print and post-print or publisher's version/PDF
Blue Can archive post-print (ie final draft post-refereeing) or publisher's version/PDF
Yellow Can archive pre-print (ie pre-refereeing)
White Archiving not formally supported
FYI:
  1. Pre-prints as being the version of the paper before peer review and
  2. Post-prints as being the version of the paper after peer-review, with revisions having been made.

14. What are the most common citation types In Journal of Services Marketing?

The 5 most common citation types in order of usage for Journal of Services Marketing are:.

S. No. Citation Style Type
1. Author Year
2. Numbered
3. Numbered (Superscripted)
4. Author Year (Cited Pages)
5. Footnote

15. How do I submit my article to the Journal of Services Marketing?

It is possible to find the Word template for any journal on Google. However, why use a template when you can write your entire manuscript on SciSpace , auto format it as per Journal of Services Marketing's guidelines and download the same in Word, PDF and LaTeX formats? Give us a try!.

16. Can I download Journal of Services Marketing in Endnote format?

Yes, SciSpace provides this functionality. After signing up, you would need to import your existing references from Word or Bib file to SciSpace. Then SciSpace would allow you to download your references in Journal of Services Marketing Endnote style according to Elsevier guidelines.

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