Andy Neely

TL;DR: Following a comprehensive review of the literature, proposes a research agenda that focuses on the process of performance measurement system design, rather than the detail of specific measures.

TL;DR: A Product-Service System (PSS) as mentioned in this paper is an integrated combination of products and services that embraces a service-led competitive strategy, environmental sustainability, and the basis to differentiate from competitors who simply offer lower priced products.

TL;DR: A systematic review of research linking the networking behavior of firms with their innovative capacity is presented in this paper, where the authors find that the principal benefits of networking as identified in the literature include, risk sharing; obtaining access to new markets and technologies; speeding products to market; pooling complementary skills; safeguarding property rights when complete or contingent contracts are not possible.

TL;DR: In this article, the authors present empirical evidence on the range and extent of servitization in manufacturing, which suggests that manufacturing firms in developed economies are adopting a range of service-oriented strategies.

TL;DR: A broad review of the current state-of-the-art in business performance measurement can be found in this article, where the authors argue that the changing nature of work, increasing competition, specific improvement initiatives, national and international quality awards, changing organisational roles, changing external demands, and the power of information technology are the main reasons why business performance has become so topical.