Devinder Kumar Banwet

TL;DR: There exists a group of enablers having a high driving power and low dependence requiring maximum attention and of strategic importance while another group consists of those variables which have high dependence and are the resultant actions.

TL;DR: In this paper, the authors identify and apply the relevant concepts of total quality management (TQM) to each and every aspect of academic life; that is, to the t... The education system and more so the higher education system in particular, in an attempt to react to the demands and ever increasing pressures from its stakeholders, finds itself in a marketoriented environment, with internal and external customers; wherein, "delighting the customer" is the rule for survival in the long run.

TL;DR: In this article, a study conducted on students within selected educational institutions in India to obtain a student perspective of the quality of those institutions was applied to identify the gap between customer expectations and perceptions of the actual service received.

TL;DR: A benchmarking framework that evaluates the cold chain performance of a company, reveals its strengths and weaknesses and finally identifies and prioritizes potential alternatives for continuous improvement is developed.

TL;DR: A model is proposed by which suitable supply chain strategy can be selected based on customer sensitivity and risk alleviation competency dimension and it is recommended that the model be tested for those supply chains which have established themselves as lean, agile or leagile entities.