P. George Benson

TL;DR: In this paper, the authors provide a synthesis of the quality literature by identifying eight critical factors (areas) of quality management in a business unit and develop operational measures of these factors using data collected from 162 general managers and quality managers of 89 divisions of 20 companies.

TL;DR: In this paper, the authors investigated the relationship between organizational quality context and actual and ideal quality management using data collected from 152 managers from 77 business units of 20 manufacturing and service companies in order to measure managers' perceptions of ideal and actual quality management in terms of eight critical factors including product/service design, training, employee relations and top management leadership.

TL;DR: In this article, the authors discuss the role of statistics in Managerial Decision-Making Statistics in Action: A "20/20" View of Survey Results - Fact or Fiction? Using technology: Creating and listing data in SPSS, MINITAB, and EXCEL 2.

TL;DR: This paper examined the effect on shareholders' wealth of the announcement by management of an investment decision to voluntarily sell part of its operations to another firm, and found that such selloffs generally occur after a period of abnormally negative returns, suggesting the announcement is preceded by the release of negative information about the firm.

TL;DR: The authors compare the probability judgment accuracy of subjects from the United States and Turkey using three different response modes (numerical probabilities, pie diagrams, and odds) and find that Turkish subjects exhibited better discrimination but worse calibration than their US counterparts.