Electronic word-of-mouth in hospitality and tourism management

Cornell hotel and restaurant administration quarterly

The tourist: A new theory of the leisure class.

Destination image analysis—a review of 142 papers from 1973 to 2000

Consumer behaviour i

This article investigates the main and interactional effects of review valence and the presence of source identity on consumer perception of credibility of an online review and initial trust of travel services being reviewed. An experimental design is developed involving 639 travel consumers. Results indicate that a negative online review is deemed more credible than a positive online review, while a positive online review leads to a greater initial trust than a negative review. These findings apply when the identity of the reviewer is disclosed. However, when the reviewer’s identity is not disclosed, there is no significant difference between positive and negative reviews either in terms of perceived credibility or impact on consumer trust. Theoretical and managerial implications, limitations and future directions are also discussed.

Credibility of online reviews and initial trust The roles of reviewer’s identity and review valence

A correspondence analysis technique was employed to elicit information from international students pertaining to their choice of study destination. A survey of international students at a major Australian university revealed that the proximity of the city to the students' home countries, in addition to safety, the educational quality/variety, etc. were the main reason for choosing this city for their study. Other reasons for choice included cost of living and tuition fees. A correspondence analysis (CA) data analysis technique was employed resulting in a two-dimension solution on a safety/proximity and quality/familiarity continuum was considered acceptable. The two-dimension solution with a significant chi-square (χ2) value accounted for 93% of the total variance explained. Results were discussed and future research directions were indicated.

Factors Influencing International Students' Choice of an Education Destination--A Correspondence Analysis.

Purpose – The purpose of this paper is to examine the influences of information sources, namely organic sources and induced sources, on perceived destination image and destination choice intention of university student travellers to Mauritius.Design/methodology/approach – Data were collected using a convenience sample in a large university in Western Australia. A self‐administered questionnaire was designed using established scales. In total, 388 usable responses were collected and analyzed using a variety of statistical techniques.Findings – The perceived attractiveness of Mauritius as a vacation destination is based on the fact that tourists picture the island as one which offers good value for money and cheap travel. Both information sources are found to have an influence on perceived destination image and destination choice intention. Perceived destination image is found to predict destination choice intention.Research limitations/implications – The sample is limited to potential tourists in Western A...

Destination image and choice intention of university student travellers to Mauritius

This paper presents initial findings from a study examining the impact on Western Australian (WA) tourism of the growing number of international students in the state. Focusing on one university with the largest number of international students (3946 onshore students in 2000) the study examines the intrastate travel behaviour and student perception of WA as a tourist destination. Both undergraduate and postgraduate international students were sent a self-administered questionnaire (296 usable responses were obtained) and this paper presents the findings about the travel experiences of these students while doing their studies in the state. The results indicate the importance of the international student market for regional tourism and confirm its contribution to the domestic tourism market.

http://journals.sagepub.com/doi/pdf/10.1177/146735840200300305

Intrastate Travel Experiences of International Students and Their Perceptions of Western Australia as a Tourist Destination

While many events individually claim varied successes, it is worth acknowledging the growing competition between events and festivals in attracting and retaining repeat visitors. In particular, it is of interest to investigate festivals which have established a 'following' of visitors, and to establish what could sustain their attendees' interest for staging of future festivals. Event managers should be aware of the festival attributes that differentiate between two distinct visitor groups – the first-time visitor group versus the repeat visitors attending an annual festival on a regular basis. This paper investigates the attributes associated with the successful staging of a wine festival staged over a five-weekend period during the autumn of 2002 to determine which of the attributes significantly discriminate between first-time and repeat visitor groups. Results identified two attributes and four visitor characteristics that showed discriminating ability. The two festival attributes with discriminating ...

Tekle Shanka

Papers

Credibility of online reviews and initial trust The roles of reviewer’s identity and review valence

Factors Influencing International Students' Choice of an Education Destination--A Correspondence Analysis.

Destination image and choice intention of university student travellers to Mauritius

Intrastate Travel Experiences of International Students and Their Perceptions of Western Australia as a Tourist Destination

Discriminating Factors of First-time and Repeat Visitors to Wine Festivals