Thomas J. Goldsby

TL;DR: In this article, the authors present a typology of risk sources, consisting of environmental factors, industry factors, organizational factors, problem-specific factors, and decision-maker related factors, which can be used by managers to measure and assess the vulnerabilities of their company and supply chain.

TL;DR: In this paper, the authors examined the relationships among three dimensions of logistics service performance (operational, relational, and cost performance), customer satisfaction, customer loyalty, and market share, and established an empirical link between customer loyalty and a measure of market share.

TL;DR: In this article, a Tier-1 supplier to the heating, ventilating and air-conditioning (HVAC) industry is compared with a lean management and agile supply chain strategy.

TL;DR: In this paper, the authors identify particular LIS capabilities that contribute most to logistics competence and develop an understanding of the relationship between LIS development strategy and logistics competence, and conclude that the overall logistics competence is primarily influenced by logistics operating timeliness, usage driven formatting, and flexibility.

TL;DR: In this paper, a model of service performance effects on customer satisfaction and loyalty is introduced and tested in the fast food service industry using customer perceptions of provider performance rather than relying on providers' self-reported performance indicators.