Measuring trust inside organisations
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In this article, the authors examine the extent to which measures and operationalisations of intraorganisational trust reflect the essential elements of the existing conceptualisation of trust inside the workplace and present a framework of issues for researchers to consider when designing research based on trust.Abstract:
Purpose – The purpose of this paper is to examine the extent to which measures and operationalisations of intra‐organisational trust reflect the essential elements of the existing conceptualisation of trust inside the workplace.Design/methodology/approach – The paper provides an overview of the essential points from the rich variety of competing conceptualisations and definitions in the management and organisational literatures. It draws on this overview to present a framework of issues for researchers to consider when designing research based on trust. This framework is then used to analyse the content of 14 recently published empirical measures of intra‐organisational trust. It is noted for each measure the form that trust takes, the content, the sources of evidence and the identity of the recipient, as well as matters related to the wording of items.Findings – The paper highlights where existing measures match the theory, but also shows a number of “blind‐spots” or contradictions, particularly over the...read more
Citations
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References
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An Integrative Model Of Organizational Trust
TL;DR: In this paper, a definition of trust and a model of its antecedents and outcomes are presented, which integrate research from multiple disciplines and differentiate trust from similar constructs, and several research propositions based on the model are presented.
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TL;DR: A quantitative integration and review of research on the Theory of Planned Behaviour and the subjective norm, which found that intentions and self-predictions were better predictors of behaviour than attitude, subjective norm and PBC.
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Not So Different After All: A Cross-Discipline View Of Trust
TL;DR: In this article, the authors adopt a multidisciplinary view of trust within and between firms, in an effort to synthesize and give insight into a fundamental construct of organizational science, while recognizing that the differing meanings scholars bring to the study of trust also can add value.
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Affect- and Cognition-Based Trust as Foundations for Interpersonal Cooperation in Organizations
TL;DR: In this paper, the authors addressed the nature and functioning of relationships of interpersonal trust among managers and professionals in organizations, the factors influencing trust's development, and the implications of trust for behavior and performance.
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Does Trust Matter? Exploring the Effectsof Interorganizational and Interpersonaltrust on Performance
TL;DR: In this article, the authors investigate the role of trust in inter-organizational exchange at two levels of analysis and assess its effects on negotiation costs, conflict, and ultimately performance.