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Journal ArticleDOI

On goods and services

T. P. Hill
- 01 Dec 1977 - 
- Vol. 23, Iss: 4, pp 315-338
TLDR
In this paper, the concept, definition and measurement of a service is discussed, and various ways in which services can be classified for purposes of economic analysis are elaborated, and the distinction between private and public goods is re-examined in the light of the general concept of service proposed in the paper.
Abstract
The paper is concerned with the concept, definition and measurement of a service. Although services are often dismissed as immaterial goods, they are not special kinds of goods and belong in a quite different logical category from goods. The search for appropriate units of quantity in which to measure services is not an idle metaphysical pursuit. Without quantity units there can be no prices, and most economic theory becomes irrelevant. Indeed, large parts of economic theory may be irrelevant to the analysis of services anyway, precisely because they are not goods which can be exchanged among economic units. Services are as important as goods in modern developed economies and they need to be identified and quantified properly if the measurement of economic growth and inflation is to have any meaning for the economy as a whole. The concept of a service is explained in some detail in the paper, and various ways in which services can be classified for purposes of economic analysis are elaborated. The distinction between private and public goods, or rather between private and collective services, is re-examined in the light of the general concept of a service proposed in the paper. Externalities are shown to be simply special kinds of services.

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Evolving to a New Dominant Logic for Marketing

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Classifying Services to Gain Strategic Marketing Insights

TL;DR: In this paper, the authors argue for a focus on marketing practice in service organizations, arguing that the diversity of the service sector makes it difficult to come up with managerially useful generalizations concerning marketing practice.
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TL;DR: In this article, the authors lay the foundations of a theory that can be used to interpret innovation processes in the service sector based on Lancaster's definition of the product (in both manufacturing and services) as a set of service characteristics.
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Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives

TL;DR: In this article, the authors examine the received wisdom of services marketing and challenge the validity and continued usefulness of its core paradigm, namely, the assertion that four specific characteristics (i.e.,
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Understanding Service Convenience

TL;DR: In this article, a more comprehensive and multidimensional conceptualization of service convenience and a model delineating its antecedents and consequences is proposed, and the authors build their case by systematically examining the convenience literature, explicating the dimensions and types of services convenience, developing the overall model and related research propositions, and presenting directions for further research.
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