Journal ArticleDOI
The Evolving Role of the Public Information Officer: An Examination of Social Media in Emergency Management
Amanda Lee Hughes,Leysia Palen +1 more
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This article examined how the introduction of social media has affected the role of the public information officer (PIO), the public relations component of the National Incident Management System (NIMS).Abstract:
Abstract This work examines how the introduction of social media has affected the role of the Public Information Officer (PIO)—the public relations component of the National Incident Management System (NIMS). Through analysis of 25 PIO interviews, we examine the work practice of PIOs and find that social media expand not only the scope and type of PIO work activity, but also the “information pathways” that exist between PIOs, the media, and members of the public. We model these changes and examine how the presence of social media challenges previous conceptualizations of PIO work. Lastly, we present a view of how PIO work could be better imagined for the future of emergency management organizations.read more
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Journal ArticleDOI
Processing Social Media Messages in Mass Emergency: A Survey
TL;DR: This survey surveys the state of the art regarding computational methods to process social media messages and highlights both their contributions and shortcomings, and methodically examines a series of key subproblems ranging from the detection of events to the creation of actionable and useful summaries.
Journal ArticleDOI
Social Media in Disaster Risk Reduction and Crisis Management
TL;DR: The widespread adoption and use of social media by members of the public throughout the world heralds a new age in which it is imperative that emergency managers adapt their working practices to the challenge and potential of this development, but they must heed the ethical warnings and ensure that social media are not abused or misused when crises and emergencies occur.
Proceedings ArticleDOI
Rumors, False Flags, and Digital Vigilantes: Misinformation on Twitter after the 2013 Boston Marathon Bombing
TL;DR: This exploratory research examines three rumors, later demonstrated to be false, that circulated on Twitter in the aftermath of the Boston Marathon bombings and suggests that corrections to the misinformation emerge but are muted compared with the propagation of the misinformation.
Journal ArticleDOI
Fifteen years of social media in emergencies: A retrospective review and future directions for crisis Informatics
TL;DR: In this paper, the authors aim to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
Proceedings ArticleDOI
Online public communications by police & fire services during the 2012 Hurricane Sandy
TL;DR: It is proposed that flexibility is important in considering future emergency online communication policy, and design recommendations for making online communication media more "listenable" for both emergency managers and members of the public are proposed.
References
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Book
Contextual Design: Defining Customer-Centered Systems
Hugh Beyer,Karen Holtzblatt +1 more
TL;DR: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
BookDOI
Design at work: cooperative design of computer systems
Joan Greenbaum,Morten Kyng +1 more
TL;DR: Greenbaum and Kyng as discussed by the authors discuss the role of psychology and Human-Computer Interaction Studies in system design, and discuss the need to take practice seriously and to set the stage for design as action.
Book
We the Media: Grassroots Journalism by the People, for the People
TL;DR: We the Media as mentioned in this paper is a survey of the state of the art in online media, focusing on the emergence of a new breed of readers-turned-reporters who are transforming the news from a lecture into a conversation.
BookDOI
Participatory design: the third space in HCI
TL;DR: In this paper, the authors propose to add users and stir participants in participatory design, which is based on the idea of Just Add Users and Stir (Just-Add-Users and Stir).
Proceedings ArticleDOI
"Voluntweeters": self-organizing by digital volunteers in times of crisis
Kate Starbird,Leysia Palen +1 more
TL;DR: This empirical study of "digital volunteers" in the aftermath of the Haiti earthquake describes their behaviors and mechanisms of self-organizing in the information space of a microblogging environment, where collaborators were newly found and distributed across continents.
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