Journal ArticleDOI
User involvement: A review of the benefits and challenges
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TLDR
This study clarifies the nature of user involvement and its expected benefits, and reviews three streams of research, to evaluate the benefits and problems of varied user involvement approaches in practice.Abstract:
User involvement is a widely accepted principle in development of usable systems. However, it is a vague concept covering many approaches. This study first clarifies the nature of user involvement and its expected benefits, and secondly reviews three streams of research, to evaluate the benefits and problems of varied user involvement approaches in practice. The particular focus of this study is on the early activities in the development process. An analysis of the literature suggests that user involvement has generally positive effects, especially on user satisfaction, and some evidence exists to suggest that taking users as a primary information source is an effective means of requirements capture. However, the role of users must be carefully considered and more cost-efficient practices are needed for gathering users' implicit needs and requirements in real product development contexts.read more
Citations
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BookDOI
Participatory design: the third space in HCI
TL;DR: In this paper, the authors propose to add users and stir participants in participatory design, which is based on the idea of Just Add Users and Stir (Just-Add-Users and Stir).
Journal Article
Benefits of co-design in service design projects
TL;DR: In this article, the authors present an overview of benefits of co-design in service design projects, in order to help the people involved to articulate more precisely and realistically which benefits to aim for.
Journal ArticleDOI
Beyond the BIM utopia: Approaches to the development and implementation of building information modeling
Reijo Miettinen,Sami Paavola +1 more
TL;DR: The rhetorical-promotional dimension of the BIM implementation sometimes characterized as a "BIM utopia" is analyzed and an activity-theoretical and evolutionary view by drawing conceptual tools from science and technology studies and other relevant social scientific literature is outlined.
Journal ArticleDOI
User-centered design and interactive health technologies for patients.
Annette DeVito Dabbs,Brad A. Myers,Kenneth R. Mc Curry,Jacqueline Dunbar-Jacob,Robert P. Hawkins,Alex Begey,Mary Amanda Dew +6 more
TL;DR: An overview of user-centered design is provided and the development of Pocket Personal Assistant for Tracking Health (Pocket PATH) is used to illustrate how these principles and techniques were applied to involve patients in theDevelopment of this interactive health technology.
Journal ArticleDOI
A systematic review on the relationship between user involvement and system success
Muneera Bano,Didar Zowghi +1 more
TL;DR: The results have revealed that UI does contribute positively to system success, but it is a double edged sword and if not managed carefully it may cause more problems than benefits.
References
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Book
Usability Engineering
TL;DR: This guide to the methods of usability engineering provides cost-effective methods that will help developers improve their user interfaces immediately and shows you how to avoid the four most frequently listed reasons for delay in software projects.
Book
Soft Systems Methodology in Action
Peter Checkland,Jim Scholes +1 more
TL;DR: The Emergence of Soft Systems Thinking as discussed by the authors is a seminal work in the field of soft systems thinking, and it can be found in the Soft Systems Methodology--the Parts.
Book
Contextual Design: Defining Customer-Centered Systems
Hugh Beyer,Karen Holtzblatt +1 more
TL;DR: This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations.
Reference BookDOI
Participatory Design: Principles and Practices
Douglas Schuler,Aki Namioka +1 more
TL;DR: In this article, the authors focus on the question of who does what to whom: whose interests are at stake, who initiates action and for what reason, who defines the problem and who decides that there is one.
Book
Heuristic evaluation
TL;DR: This chapter discusses heuristic evaluation, which Inspection of a prototype or finished system to identify all changes necessary to optimize human performance and preference.