Journal ArticleDOI
What to do when Stakeholders matter: Stakeholder Identification and Analysis Techniques
TLDR
In this paper, a range of stakeholder identification and analysis techniques are reviewed, including organizing participation, creating ideas for strategic interventions, including problem formulation and solution search, building a winning coalition around proposal development, review and adoption, and implementing, monitoring and evaluating strategic interventions.Abstract:
This article focuses specifically on how and why managers might go about using stakeholder identification and analysis techniques in order to help their organizations meet their mandates, fulfill their missions and create public value. A range of stakeholder identification and analysis techniques is reviewed. The techniques cover: organizing participation; creating ideas for strategic interventions, including problem formulation and solution search; building a winning coalition around proposal development, review and adoption; and implementing, monitoring and evaluating strategic interventions. The article argues that wise use of stakeholder analyses can help frame issues that are solvable in ways that are technically feasible and politically acceptable and that advance the common good. The article concludes with a number of recommendations for management research, education and practice.read more
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
Journal ArticleDOI
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach:
TL;DR: In this paper, the authors argue that current public management theory is not fit for purpose and propose a "public service dominant" approach, which not only more accurately reflects the reality of contemporary public management but also draws upon a body of substantive service-dominant theory that is more relevant to public management than the previous manufacturing focus.
Journal ArticleDOI
Designing and Implementing Corporate Social Responsibility: An Integrative Framework Grounded in Theory and Practice
TL;DR: In this article, an integrative framework of corporate social responsibility (CSR) design and implementation is presented, which highlights four stages that span nine steps of the CSR design process.
Journal ArticleDOI
Strategic management of stakeholders : theory and practice
Fran Ackermann,Colin Eden +1 more
TL;DR: In this paper, the authors explore how top management teams can increase the robustness of their strategies by attending to important concepts emerging from the stakeholder literature and develop a method composed of three techniques which elaborates how stakeholder management concepts can be applied in practice.
References
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Book
Strategic Management: A Stakeholder Approach
TL;DR: The Stakeholder Approach: 1. Managing in turbulent times 2. The stakeholder concept and strategic management 3. Strategic Management Processes: 4. Setting strategic direction 5. Formulating strategies for stakeholders 6. Implementing and monitoring stakeholder strategies 7. Conflict at the board level 8. The functional disciplines of management 9. The role of the executive as mentioned in this paper.
Book
Social Network Analysis: Methods and Applications
TL;DR: This paper presents mathematical representation of social networks in the social and behavioral sciences through the lens of Dyadic and Triadic Interaction Models, which describes the relationships between actor and group measures and the structure of networks.
Journal ArticleDOI
Managing Legitimacy: Strategic and Institutional Approaches
TL;DR: This article synthesize the large but diverse literature on organizational legitimacy, highlighting similarities and disparities among the leading strategic and institutional approaches, and identify three primary forms of legitimacy: pragmatic, based on audience self-interest; moral, based upon normative approval; and cognitive, according to comprehensibility and taken-for-grantedness.
Journal ArticleDOI
Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts
TL;DR: In this paper, a theory of stakeholder identification and saliency based on stakeholders possessing one or more of three relationship attributes (power, legitimacy, and urgency) is proposed, and a typology of stakeholders, propositions concerning their saliency to managers of the firm, and research and management implications.