According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

Defining consensus: A systematic review recommends methodologic criteria for reporting of Delphi studies

https://epublications.marquette.edu/cgi/viewcontent.cgi?article=1270&context=mgmt_fac

Qualitative case studies in operations management: Trends, research outcomes, and future research implications

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The New Economics for Industry, Government, Education

Winning Through Innovation: A Practical Guide to Leading Organizational Change and Renewal Tushman, Michael L. and O'Reilly, Charles A., 256 pp., Cambridge, MA: Harvard Business School Press, 1997. Reviewed by Subodh P. Kulkarni, Assistant Professor in School of Business at Howard University, Washington, D.C. Professors Tushman and O'Reilly are well known for their research on innovation and organizational culture. In this book, the authors address a fundamental and interesting issue underlying organizational change and innovation: that of how firms can achieve a balance between stability and change. Businesses are not likely to prosper or survive in the long run without this balance. One of the book's key premises is that short-term success may constrain a firm's ability to change. Short term successes often occur in larger, older, more structured organizations, the source of structural and cultural inertia, which yields success in stable environments and failure when environments change. Therefore, a company's culture holds the key to success (or failure) in the long run. To create and sustain a competitive edge in the long run, companies must learn how to manage incremental and revolutionary change. The key, according to the authors, is to develop an "ambidextrous organization." Tushman and O'Reilly define ambidextrous organizations as those having internally consistent structures and an internal operating culture that provides for excelling today, while also planning for the future. The ambidextrous organizations are, thus, engaged in a balancing act between the management of incremental and revolutionary technologies. Further, these organizations have very different cultures within a company (or even a business unit, for that matter). Vision is vital to ambidextrous organizations, often displaying one vision that hosts multiple cultures in the unit. Of course, a firm can have multiple cultures under one roof by spinning off different business units and managing them independently. This is unacceptable to the authors. It is important to manage them as a whole, or as a system. The thing that holds the system components together is the overarching vision for the technology firm. That is why the book emphasizes strategic intent or competitive vision; because without a common, overarching purpose and set of values, the ambidextrous company just does not hold together. So it is not only different cultures, but different structures, systems, rewards, and competencies that need to be managed together. Drawing on their extensive research, consulting practice, as well as the experiences of managers from several "ambidextrous companies," the authors develop a model that can be used by executives to understand the dynamics of change necessary for long-term success. Toward this end, the book provides several tools for identifying and diagnosing the causes of performance gaps and for developing action plans to attain, and maintain, industry leadership. The book is divided into nine chapters. Chapter 1 is introductory, and it outlines the concepts underlying the authors' model. Chapter 2 highlights the significance of the concepts introduced earlier in the context of global change and innovation. Chapters 3 through 6 focus on the building of capabilities, competencies, and cultures that can generate a sustainable competitive advantage. Chapter 4 develops a model that highlights the congruence among an organization's strategies and four distinct factors: critical tasks, culture, structure, and people. A lack of congruence often results in performance gaps. Chapter 5 outlines how organizational culture-the selecting, socializing, and rewarding of workers consistent with the company's goals-promotes this congruence. It also illustrates how to assesses an organization's culture. Chapters 7 and 8 stand out in particular because in these chapters the authors introduce techniques for building an ambidextrous organization. …

Winning through Innovation: A Practical Guide to Leading Organizational Change and Renewal

There are numerous studies concerning the key success factors for technology transfer performance, but little empirical research has been conducted on technology absorptive capacity. In the real world, firms cannot successfully assimilate and apply external knowledge without greater absorptive capacity. It is worthwhile exploring the critical factors of absorptive capacity through its impact on transfer performance. Results reveal significant associations between technology absorptive capacity and the critical factors – technology diffusion channels, interaction mechanisms, and R&D resources. Organizational cultures impact on interaction mechanisms, R&D resources, absorptive capacity and transfer performance. Different organizations will experience different technology transfer performance. Focuses explicitly on technology absorptive capacity within the field of empirical technology transfer research. The findings are important for management practice, especially for firms carrying out technology transfer in developing countries.

The critical factors for technology absorptive capacity

http://ir.lib.ksu.edu.tw/bitstream/987654321/4777/1/An%20Exploratory%20Model%20of%20Knowledge%20Flow%20Barriers%20within%20Healthcare%20Organizations.pdf

An exploratory model of knowledge flow barriers within healthcare organizations

The purpose of this empirical study is to develop a conceptual framework to understand how organisational culture and organisational learning contribute to innovation performance. The research was conducted in seven Taiwan's high-tech industries through distributing survey questionnaires, the results showed that there is a positive and significant association between organisational culture and innovation, and also between organisational learning and innovation performance as well. The findings also revealed that different types of organisational culture and learning have different levels of influence on innovation. This means that firms of efficient culture have the best process innovation, and firms of innovative culture have the best administrative and product innovation. As for organisational learning, the result proves that firms of high learning-oriented have better process, administrative and product innovation than those of low learning-oriented. The implications of this research are also discussed.

The impact of organisational culture and learning on innovation performance

The study explores the inventory replenishment policies for the cases with time-varying demand, linearly increasing deterioration rate, partial back-ordering, constant service level and equal replenishment intervals over a fixed planning horizon. Since it is difficult to solve the problem directly, we derive the upper bound of replenishment number for a specific planning horizon and find the solution of service level under a given number of replenishment. The optimal solutions of replenishment number and service level are then determined. Numerical examples and sensitivity analyses are also provided to illustrate the solution procedure.

An EOQ model for deteriorating items with time-varying demand and shortages

We propose a systematic approach that incorporates fuzzy set theory in conjunction with portfolio matrices to assist managers in reaching a better understanding of the overall competitiveness of their business portfolios. Integer linear programming is also accommodated in the proposed integrated approach to help select strategic plans by using the results derived from the previous portfolio analysis and other financial data. The proposed integrated approach is designed from a strategy-oriented perspective for portfolio management at the corporate level. It has the advantage of dealing with the uncertainty problem of decision makers in doing evaluation, providing a technique that presents the diversity of confidence and optimism levels of decision makers. Furthermore, integer linear programming is used because it offers an effective quantitative method for managers to allocate constrained resources optimally among proposed strategies. An illustration from a real-world situation demonstrates the integrated approach. Although a particular portfolio matrix model has been adopted in our research, the procedure proposed here can be modified to incorporate other portfolio matrices.

Bertram Tan

Papers

The critical factors for technology absorptive capacity

An exploratory model of knowledge flow barriers within healthcare organizations

The impact of organisational culture and learning on innovation performance

An EOQ model for deteriorating items with time-varying demand and shortages

Application of the Fuzzy Weighted Average in Strategic Portfolio Management