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Chia Lin Hsu
Researcher at National Taiwan University of Science and Technology
Publications - 20
Citations - 1181
Chia Lin Hsu is an academic researcher from National Taiwan University of Science and Technology. The author has contributed to research in topics: Service quality & Service (business). The author has an hindex of 15, co-authored 17 publications receiving 946 citations. Previous affiliations of Chia Lin Hsu include Chinese Culture University.
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The impact of website quality on customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators
TL;DR: It is found that the service quality is more important than information and system quality in influencing customer satisfaction and purchase intention and the relationship between perceived playfulness and perceived flow is reciprocal.
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Flow Experience and Internet Shopping Behavior: Investigating the Moderating Effect of Consumer Characteristics
TL;DR: In this article, the authors investigate the relationship between flow experience and Internet shopping behavior to which the moderating role of consumer characteristics (trust propensity, willingness to buy and self-confidence) is concerned.
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Explaining consumer attitudes and purchase intentions toward organic food: Contributions from regulatory fit and consumer characteristics
Chia Lin Hsu,Mu-Chen Chen +1 more
TL;DR: In this article, the influence of regulatory fit on consumer attitudes and purchase intentions toward organic food was examined and the moderating role of consumer characteristics was described, which indicated that the relationship between regulatory fit and both attitude and purchase intention are moderated by consumer characteristics.
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Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
TL;DR: In this paper, the authors investigated the categorization of home delivery quality elements derived from service convenience model and their impact on customer satisfaction by applying Kano model, and found that customers' perception of the home delivery service elements are classified into one-dimensional and must-be attributes.
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Exploring the continuance intention of social networking websites: an empirical research
TL;DR: The research model was tested empirically within the context of Facebook and showed that the proposed theoretical model provided a deep understanding of user continuance behavior towards social networking websites.