J
James C. Spohrer
Researcher at IBM
Publications - 152
Citations - 12822
James C. Spohrer is an academic researcher from IBM. The author has contributed to research in topics: Service (business) & Service design. The author has an hindex of 40, co-authored 149 publications receiving 12031 citations. Previous affiliations of James C. Spohrer include Yale University & Apple Inc..
Papers
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Steps toward a science of service systems
TL;DR: A science of service systems could provide theory and practice around service innovation in the service sector.
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Fundamentals of service science
Paul P. Maglio,James C. Spohrer +1 more
TL;DR: Service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct, according to this paper.
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A research manifesto for services science
TL;DR: It is argued for a services science discipline to integrate across academic silos and advance service innovation more rapidly to improve scientific understanding of modern services.
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The service system is the basic abstraction of service science
TL;DR: In this paper, it is shown how the service-system abstraction can be used to understand how value is co-created, in the process laying the foundation for an integrated science of service.
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The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
James C. Spohrer,Paul P. Maglio +1 more
TL;DR: In this article, the authors describe the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.