P
Paul P. Maglio
Researcher at University of California, Merced
Publications - 177
Citations - 18118
Paul P. Maglio is an academic researcher from University of California, Merced. The author has contributed to research in topics: Service (business) & Service system. The author has an hindex of 54, co-authored 174 publications receiving 16867 citations. Previous affiliations of Paul P. Maglio include IBM & University of California, San Diego.
Papers
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On value and value co-creation: A service systems and service logic perspective
TL;DR: The authors argue that value is fundamentally derived and determined in use -the integration and application of resources in a specific context, rather than in exchange, embedded in firm output and captured by price.
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Steps toward a science of service systems
TL;DR: A science of service systems could provide theory and practice around service innovation in the service sector.
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Fundamentals of service science
Paul P. Maglio,James C. Spohrer +1 more
TL;DR: Service-dominant logic may be the philosophical foundation of service science, and the service system may be its basic theoretical construct, according to this paper.
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On Distinguishing Epistemic from Pragmatic Action
David Kirsh,Paul P. Maglio +1 more
TL;DR: It is shown that in Tetris-a real-time, interactive video game-certain cognitive and perceptual problems are more quicktv, easily, and reliably solved by performingactions in the world than by performing computational actions in the head atone.
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The service system is the basic abstraction of service science
TL;DR: In this paper, it is shown how the service-system abstraction can be used to understand how value is co-created, in the process laying the foundation for an integrated science of service.