M. F. Ahmad

TL;DR: In this paper, the authors identify the relationships among TQM, TPM, SPC and Lean Production practices as a conceptual model and propose relationship between TQMs practices and business performance with mediators of Statistical Process Control (SPC), Lean Production (LP) and Total Productive Maintenance (TPM) based on extensive review of the literature.

TL;DR: In this paper, the authors compared TQM practices between Japanese and non-Japanese companies, and developed the conceptual framework based on extensive review of the literature, and they identified and applied three theories; institutional theory, system theory and contingency theory for developing conceptual framework.

TL;DR: In this paper, a meta-analysis is applied to review the impact of TQM on business performance among the regions and countries in Asia, Europe, USA, and USA.

TL;DR: In this paper, a study on the effect of demographic of Hajj Pilgrims on customer satisfaction was conducted and the results showed that there are no significant differences in CS amongst demographics such as gender, age, occupation, academic status except category of pilgrims.

TL;DR: In this paper, the authors proposed relationship between TQM practices and business performance based on extensive review of the literature and introduced Business Ethics as a new construct for TQMs practices, which it has not been seen in previous literature as one of the key of sustainability factor.