Yoshiki Matsui

TL;DR: Quality and innovation are not a matter of trade-off, but they can coexist in a cumulative improvement model with quality as a foundation and firms have no need to abandon QM endeavor to achieve innovation.

TL;DR: In this article, the authors present the results of an empirical study on the relationship between quality management practices and competitive performance in Japanese manufacturing companies and highlight the stability and consistency of the Japanese quality management, which can be used as one of the strategic weapons for maintaining competitive advantage.

TL;DR: In this article, the requirements for just-in-time (JIT) production systems and the roles and consequences of JIT production for manufacturing companies are discussed, and nine measurement scales concerning JIT practices for 46 Japanese manufacturing plants are reported.

TL;DR: A research framework examines relationships among organization contextual factors, two dimensions of QM (hard QM and soft QM), and innovation performance (speed of new product introduction and product innovativeness) and results indicate that two QM dimensions respectively mediate the effect of contextual factors on innovation performance.

TL;DR: In this paper, the authors empirically examined the relationship between service quality and customer satisfaction in Vietnamese hotels, survey questionnaire was constructed with 23 service quality items covering five service quality dimensions based on SERVQUAL model.