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Anh Chi Phan
Researcher at Vietnam National University, Ho Chi Minh City
Publications - 19
Citations - 456
Anh Chi Phan is an academic researcher from Vietnam National University, Ho Chi Minh City. The author has contributed to research in topics: Computer science & Supply chain management. The author has an hindex of 7, co-authored 12 publications receiving 354 citations. Previous affiliations of Anh Chi Phan include Yokohama National University & Vietnam National University, Hanoi.
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Quality management practices and competitive performance: Empirical evidence from Japanese manufacturing companies
TL;DR: In this article, the authors present the results of an empirical study on the relationship between quality management practices and competitive performance in Japanese manufacturing companies and highlight the stability and consistency of the Japanese quality management, which can be used as one of the strategic weapons for maintaining competitive advantage.
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Contribution of Quality Management Practices to Sustainability Performance of Vietnamese Firms
TL;DR: In this paper, the authors investigate the relationship between quality management practices and sustainability performance as well as the moderating effects from quality management implementation timeline, type of industry, and firm size on this relationship.
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Determinants of Customer Satisfaction and Loyalty in Vietnamese Life-Insurance Setting
TL;DR: In this article, the authors present the results of an empirical study on the determinants of customer satisfaction and loyalty in life-insurance services in Vietnam based on a database collected through a questionnaire survey of 1476 customers during 2017.
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Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies
TL;DR: In this paper, the authors examined the direct and indirect effects of managerial and technological innovations on customer satisfaction as well as the indirect effects through operational performance and found that managerial innovation significantly and positively affects overall operational performance, quality performance, delivery performance, and flexibility performance.
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Effect of Total Quality Management Practices and JIT Production Practices on Flexibility Performance: Empirical Evidence from International Manufacturing Plants
TL;DR: In this paper, the authors investigated the relationship between total quality management (TQM) practices, just-in-time (JIT) production practices, and flexibility performance in manufacturing companies.