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Research Design: Qualitative, Quantitative, and Mixed Methods Approaches

Cornell hotel and restaurant administration quarterly

Abstract : A study is reported of the variations in organizational commitment and job satisfaction, as related to subsequent turnover in a sample of recently-employed psychiatric technician trainees. A longitudinal study was made across a 10 1/2 month period, with attitude measures collected at four points in time. For this sample, job satisfaction measures appeared better able to differentiate future stayers from leavers in the earliest phase of the study. With the passage of time, organizational commitment measures proved to be a better predictor of turnover, and job satisfaction failed to predict turnover. The findings are discussed in the light of other related studies, and possible explanations are examined. (Modified author abstract)

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Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Technical Report No. 16.

Planning Research in Hospitality and Tourism

Environmental issues are one of the most pressing global concerns the world has currently to address and which has become most critical recently. Malaysia is having to determine its own response to contemporary problems such as water pollution, air pollution, waste disposal, climate change, global warming, deforestation and haze which have plagued Malaysia for some time. Green practices are an important aspect to be explored in the hotel industry. This study aims to measure the impact of green practices in non-green hotels on customer satisfaction and their loyalty. The structural model of the inter-relationships among green practices, customer satisfaction and customer loyalty is developed and executed using Structural Equation Modelling (SEM). The study found that Green Practices in the hotel industry have a significant effect on Customer Satisfaction and Loyalty. Furthermore, Customer Satisfaction mediates the relationship between Green Practice and Loyalty. Thus, hoteliers, of both a green and a non-green status, need to show concern and to participate in conserving the environment to survive in a competitive environment.

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

All companies around the world aim to reach excellence in their work. Thus, successful companies keep following scientific and technological advancement to improve their business. Thus, new notions must be presented, mainly through vast companies that usually have been inactive and vulnerable to international competition, and are located in states of constant transition. Moreover, companies have to adopt an effective management system that can enhance the company and carry it to sustainability. A system takes into account the quality and stakeholder’s satisfaction. Total quality management (TQM) is deemed as a strategic procedure permitting the accomplishment of business excellence (BE). The authors conducted a research on 354 Palestinian companies, by using a questionnaire filled by the managers, to exploring the relationship between TQM and business excellence through employing the structural equation modeling utilizing a statistical package of smart PLS. Findings demonstrate a positive linkage between applying the fundamentals of TQM and business excellence. This result indicates that the execution of TQM principles in a company will improve the performance of the company and increase the ability to excellence their business.

https://hrmars.com/papers_submitted/8367/total-quality-management-and-business-excellence.pdf

Total Quality Management and Business Excellence

Article history: Received: July7, 2020 Received in revised format: August1

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Organizational performance with disruptive factors and inventory control as a mediator in public healthcare of Punjab, Pakistan

Article History Received: 4 June 2020 Revised: 7 July 2020 Accepted: 10 August 2020 Published: 2 September 2020

Mediating Effect of Integrated Systems on the Relationship between Supply Chain Management Practices and Public Healthcare Performance: Structural Equation Modeling

Article History Received: 4 August 2020 Revised: 8 September 2020 Accepted: 21 September 2020 Published: 5 October 2020

Yusnita Yusof

Papers

The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Total Quality Management and Business Excellence

Organizational performance with disruptive factors and inventory control as a mediator in public healthcare of Punjab, Pakistan

Mediating Effect of Integrated Systems on the Relationship between Supply Chain Management Practices and Public Healthcare Performance: Structural Equation Modeling

Exploring the Dimensions Using Exploratory Factor Analysis of Disruptive Factors and Inventory Control