Z
Zillur Rahman
Researcher at Indian Institute of Technology Roorkee
Publications - 158
Citations - 6372
Zillur Rahman is an academic researcher from Indian Institute of Technology Roorkee. The author has contributed to research in topics: Total quality management & Quality (business). The author has an hindex of 45, co-authored 146 publications receiving 5112 citations. Previous affiliations of Zillur Rahman include Indian Institutes of Technology & Bangladesh Livestock Research Institute.
Papers
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The impact of online brand community characteristics on customer engagement
Jamid Ul Islam,Zillur Rahman +1 more
TL;DR: Results reveal that gender gap in the online environment is declining as the impact of all the four characteristics of online brand communities on customer engagement was invariable across male and female members.
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Corporate sustainability performance and firm performance research: Literature review and future research agenda
TL;DR: A taxonomy of available literature on the relation of sustainability performance and firm performance, and to provide a path for future research for this field of study is presented in this paper. But the focus of this paper is not on sustainability performance assessment.
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
TL;DR: In this article, the authors investigated the relationship between total quality management practices and quality performance in Indian service companies and found that TQM practices were partially correlated with quality performance of the Indian Service companies.
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A study of total quality management and supply chain management practices
TL;DR: In this paper, the authors present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices.
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Linking Customer Engagement to Trust and Word-of-Mouth on Facebook Brand Communities: An Empirical Study
Jamid Ul Islam,Zillur Rahman +1 more
TL;DR: In this paper, the authors explored the role of customer engagement in enhancing trust and word-of-mouth on brand communities over Facebook and investigated the direct relationship of customer involvement with trust.