Journal ArticleDOI
A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication
TLDR
In this article, a work-in-process literature review gives an overview of recent insight in the incorporation of social media in risk and crisis communication, and recommendations for practitioners to incorporate social media tools to better manage a risk or crisis.Abstract:
This work-in-process literature review gives an overview of recent insight in the incorporation of social media in risk and crisis communication By marrying literature and examples of social media use with best practices in risk and crisis communication, this study demonstrates how communicators can embrace social media tools to better manage a risk or crisis Best practices in risk and crisis communication are summarized, examples of social media tools used to manage risks and crises are expounded, and recommendations for practitioners are provided to incorporate social media tools in risk and crisis communicationread more
Citations
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Journal ArticleDOI
Processing Social Media Messages in Mass Emergency: A Survey
TL;DR: This survey surveys the state of the art regarding computational methods to process social media messages and highlights both their contributions and shortcomings, and methodically examines a series of key subproblems ranging from the detection of events to the creation of actionable and useful summaries.
Journal ArticleDOI
Crises and Crisis Management: Integration, Interpretation, and Research Development:
TL;DR: This article propose an integrative framework of crisis and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research on public relations and corporate communication.
Journal ArticleDOI
Top Concerns of Tweeters During the COVID-19 Pandemic: Infoveillance Study.
TL;DR: The main topics posted by Twitter users related to the COVID-19 pandemic were identified and grouped into four main themes: origin of the virus; its sources; its impact on people, countries, and the economy; and ways of mitigating the risk of infection.
Proceedings ArticleDOI
SemEval-2017 Task 8: RumourEval: Determining rumour veracity and support for rumours
Leon Derczynski,Kalina Bontcheva,Maria Liakata,Rob Procter,Geraldine Wong Sak Hoi,Arkaitz Zubiaga +5 more
TL;DR: An annotation scheme is presented, a large dataset covering multiple topics – each having their own families of claims and replies – and these are used to pose two concrete challenges as well as the results achieved by participants on these challenges.
Journal ArticleDOI
Fifteen years of social media in emergencies: A retrospective review and future directions for crisis Informatics
TL;DR: In this paper, the authors aim to recapitulate 15 years of social media in emergencies and its research with a special emphasis on use patterns, role patterns and perception patterns that can be found across different cases in order to point out what has been achieved so far, and what future potentials exist.
References
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Journal ArticleDOI
Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
Journal ArticleDOI
Engaging stakeholders through social networking: How nonprofit organizations are using Facebook
TL;DR: In this article, a content analysis of 275 nonprofit organization profiles on Facebook was conducted to examine how these new social networking sites are being used by the organizations to advance their organization's mission and programs.
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Best Practices in Crisis Communication: An Expert Panel Process
TL;DR: In this paper, the authors describe best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises.
Journal ArticleDOI
What Is a Disaster: Perspectives on the Question
TL;DR: In this paper, questions in the study of disasters and future notions of disasters are discussed. And a survey of the literature on disasters can be found in Section 5.1.1].
Journal ArticleDOI
Communicating during crisis: Use of blogs as a relationship management tool
TL;DR: In this article, the authors investigated the impact of blogs on relationship management during a crisis using a post-test only experimental design with control group, and found that blogs impact the perception of the level of crisis an organization experiences.