M
Maureen F. Dollard
Researcher at University of South Australia
Publications - 212
Citations - 11568
Maureen F. Dollard is an academic researcher from University of South Australia. The author has contributed to research in topics: Psychosocial & Occupational stress. The author has an hindex of 53, co-authored 197 publications receiving 9927 citations. Previous affiliations of Maureen F. Dollard include University of Nottingham & University of South Africa.
Papers
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Psychosocial safety climate as a precursor to conducive work environments, psychological health problems, and employee engagement
TL;DR: This paper constructed a model of workplace psychosocial safety climate (PSC) to explain the origins of job demands and resources, worker psychological health, and employee engagement, and tested meso-mediational models using two-level (longitudinal) hierarchical linear modelling in a sample of Australian education workers.
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The relationship between the big five personality factors and burnout: a study among volunteer counselors
TL;DR: In the present study of 80 volunteer counselors who cared for terminally ill patients, the authors examined the relationship between burnout as measured by the Maslach Burnout Inventory and the 5 basic personality factors to suggest personality may help to protect against known risks of developing burnout in volunteer human service work.
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Emotional dissonance, emotional exhaustion and job satisfaction in call centre workers
Kerry Lewig,Maureen F. Dollard +1 more
TL;DR: The authors examined the emotional demands (emotional labour) of call centre work and their relationship to the job satisfaction and emotional exhaustion in a sample of South Australian call centre workers (N = 98) within the theoretical frameworks of the job demand, control model, effort and reward imbalance model, and the job demands, resources model.
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When do job demands particularly predict burnout?: The moderating role of job resources
Despoina Xanthopoulou,Arnold B. Bakker,Maureen F. Dollard,Evangelia Demerouti,Wilmar B. Schaufeli,Toon W. Taris,Paul J. G. Schreurs +6 more
TL;DR: In this article, the authors examined how the interaction between job demands and job resources (autonomy, social support, performance feedback, and opportunities for professional development) affect the core dimensions of burnout (exhaustion and cynicism).
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Testing reciprocal relationships between job characteristics and psychological well-being: A cross-lagged structural equation model
Jan de Jonge,Jan de Jonge,Christian Dormann,Peter P. M. Janssen,Maureen F. Dollard,Jan A. Landeweerd,Frans J. N. Nijhuis +6 more
TL;DR: In this article, a two-wave panel study was carried out to examine reciprocal relationships between job characteristics and work-related psychological well-being, and the results primarily supported the hypothesis that Time 1 job characteristics influence Time 2 psychological wellbeing.