Performance measurement of supply chain management: A balanced scorecard approach

Purpose – The purpose of this paper is to review the literature in the field of performance measurement and management (PMM) for small and medium enterprises (SMEs) and large companies and propose a research agenda for the future.Design/methodology/approach – This paper provides an update of Neely's work “The evolution of performance measurement research” The literature review has been carried out by using two different methodologies. Citation/co‐citation analysis has been used to explore “performance measurement” (PM) literature, while a chronological review of main frameworks/models developed both for large and small companies is presented in order to highlight “PMM” literature.Findings – The paper analyzes the literature on the field and carries out the most cited works and the common characteristics of them based on the key words used. The results of the literature review reveal a certain maturity of the literature related to large companies and a significant lack of PMM literature for SMEs. Finally t...

Performance measurement and management: a literature review and a research agenda

A casual analysis of the impact of information systems and supply chain management practices on operational performance : evidence from manufacturing SMEs in Turkey

Purpose – The purpose of this paper is to develop the body of knowledge in the area of sustainable supply chains by providing a critical literature review in the field of sustainable supply chain performance measurement (SSCPM) and suggesting paths for future research. Design/methodology/approach – At a macro level, the evolution of the research field is analysed with the use of citation and co-citation analysis techniques. Further, the evolution of research on performance measurement (PM), supply chain PM, sustainability measurement and SSCPM is presented so as to highlight the criticalities of the research field. Findings – The paper highlights a research field that is immature, but is growing very fast. Moreover, key issues are highlighted in order to help scholars in planning future research. Research limitations/implications – The research presented in this paper is mainly limited to work that is referred directly with PM, operations management and supply chain management. Related research, such as l...

Performance measurement of sustainable supply chains : A literature review and a research agenda

In recent years, interest on sustainable supply chain management (SSCM) has risen significantly in both the academic and business communities. This is confirmed by the growing number of conferences, journal publications, special issues and websites dedicated to the topic. Within this context, this paper reviews the existing literature related to decision-support tools and performance measurement for SSCM. A narrative literature review is carried out to capture qualitative evidence, while a systematic literature review is performed using classic bibliometric techniques to analyse the relevant body of knowledge identified in 384 papers published from 2000 to 2013. The key conclusions include: the evidence of a research field that is growing, the call for establishing the scope of current research, i.e. the need for integrated performance frameworks with new generation decision-support tools incorporating triple bottom line (TBL) approach for managing sustainable supply chains. There is a need to identify a ...

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A review of decision-support tools and performance measurement and sustainable supply chain management

The findings in the paper are reported on the basis of the outcome of sponsored research project on Small and Medium Enterprises (SMEs). Effective Performance Measurement System (PMS) for organisation is a key factor for success in today's competitive globalised market. In the era of globalisation and outsourcing, SMEs understand and acknowledge the importance of the performance measurement system in day-to-day business operations but may not able to pay serious attention to it. This paper presents results of a survey of Indian SMEs whilst addressing this issue. The study included SMEs from three western states of India covering the manufacturing, high tech engineering, finance, packaging, and distribution sector. Responses from 147 SMEs are analysed for various issues related to performance measurement system.

Practice of performance measurement: experience from indian smes

Purpose – Today's customer‐focused paradigm of business environment puts tremendous pressures of quality, delivery, dependability, flexibility and cost on the manufacturing organisation. Automatic manufacturing systems offer several advantages and are increasingly being adopted as a strategy to improve the performance of manufacturing organisations. Automatic manufacturing systems are highly sophisticated and expensive, and it is therefore important to maximise their productivity. Yet, one can improve only what one can measure. Performance measurement is the key to improving performance, and is a prerequisite to diagnosing, trouble‐shooting and improving the production system. Accordingly, performance measurement has been attracting increasing attention over the last two decades, and several frameworks have emerged for the design, review, evaluation and improvement of performance measurement systems for businesses and manufacturing organizations. The performance measurement, monitoring and continuous prod...

Performance measurement in automated manufacturing

Purpose – Performance measurement in the implementation of information systems is under‐developed for, under‐researched in, small and medium‐sized enterprises (SMEs). This article aims to develop a framework for IS that measures and evaluates IS performance from the following six perspectives: operational efficiency of the IS function, down time of IS, responsiveness of IS, timeliness of information, accuracy of information, overall competitive position.Design/methodology/approach – This research is exploratory in nature, a survey methodology is used for study and the focus of study is cross‐sectional. The objective of the study was to become more familiar through survey and information collected at one point in time. The methodology was based on a questionnaire survey and personal interviews.Findings – Empirical analysis from 147 Indian SMEs suggests that IS performance measurement framework can be the foundation for SMEs' strategic growth in the era of globalization. These findings provide SMEs the oppo...

Performance measurements in the implementation of information systems in small and medium‐sized enterprises: a framework and empirical analysis

In today's era of globalisation, managing information systems (IS) for operations management has become one of the key strategic issues for increasing organisational effectiveness and optimal achievement of goals. The globalised competition and business supply chain management has forced many small and medium enterprises (SMEs) in India to adopt IS practices to manage their day-to-day business operations. Most of the SMEs realised the need of an efficient and effective IS as a strategic weapon for competing in the globalised market. One of the important issues for SMEs is to follow the proficient practices for business operations and management of IS that can provide an efficient and effective IS performance. This article presents the findings of a survey study of leading SMEs operational in the three states of the western part of India. The survey focused on the prevalent practices for management of IS and their relationship with IS performance measurement. The study reduced these routine IS management p...

Performance measurement of information systems in small and medium sized enterprises: a strategic perspective

To improve overall business performance and the more and more use of Information Technology (IT) have forced Small- and Medium-Sized Enterprises (SMEs) to design and deploy effective strategy for management of Information system (IS) function and follow proper IS-related practices. SMEs with limited resources may be able to deploy IS for their normal operations, but may not be able to manage the IS functions or follow IS practices properly. This study aims to identify critical issues that would contribute to effective performance of the IS management in Indian SMEs sector. On the basis of the four case studies from diverse SMEs from three different states of western India, this paper presents the four important issues in IS management – IS strategy, competitive priorities, benefits observed/perceived by effective management of IS function and barriers observed in implementing IS management practices. On the basis of the analysis of the case studies, several propositions as recommendations such as the role of top management, use of IT tools, investment in IT, supply chain linkages and work culture for an effective IS management in Indian SMEs have been discussed.

Milind Kumar Sharma

Papers

Practice of performance measurement: experience from indian smes

Performance measurement in automated manufacturing

Performance measurements in the implementation of information systems in small and medium‐sized enterprises: a framework and empirical analysis

Performance measurement of information systems in small and medium sized enterprises: a strategic perspective

Management of Information System in Indian SMEs: an exploratory study