Journal ArticleDOI
An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation
TLDR
In this paper, the authors report the results of a study that tested a system of crisis situation analysis based on crisis responsibility, which is an analytic system that provides a rough guide to the type of crisis responses the crisis manager should be employing.Abstract:
Crisis management research is developing a solid line of research that examines the communicative responses of organizations in crisis. As we begin to address crisis responses, it is essential to develop an understanding of how to make the most effective use of these symbolic resources. Analyzing the crisis situation is an important step toward understanding the effective use of crisis responses. If we accept that the situation influences communicative choices, the crisis situation should influence the selection of crisis responses. This article reports the results of a study that tested a system of crisis situation analysis based on crisis responsibility. The article develops a rationale for the crisis responsibility base and reports the results of the study. The end product is an analytic system that provides a rough guide to the type of crisis responses the crisis manager should be employing.read more
Citations
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
Journal ArticleDOI
Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory.
TL;DR: In this article, a situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization's reputation, is advanced.
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Impact of Past Crises on Current Crisis Communication Insights From Situational Crisis Communication Theory
TL;DR: The authors showed that an organization's past crisis history affects the reputational threat posed by a current crisis when that crisis is described in crisis communication. But, their work was limited to crisis communications.
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Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication
TL;DR: The authors compared the value of an apology to other less victim-centered/accommodative responses and found that people react similarly to any victim-centric/accomplative strategy meaning that apology is not the best strategy.
References
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Journal ArticleDOI
Image repair discourse and crisis communication
TL;DR: Benoit as mentioned in this paper describes the theory of image restoration discourse as an approach for understanding corporate crisis situations, which can be used by practitioners to help design messages during crises and by critics or educators to critically evaluate messages produced during crises.
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Choosing the Right Words: The Development of Guidelines for the Selection of the “Appropriate” Crisis-Response Strategies
TL;DR: The authors synthesize existing literature to create a list of crisis-response strategies and develop a set of guidelines for appropriate use of a given strategy, based upon Attribution Theory and use the crisis situation and the publics as the factors that help to determine when a crisis response strategy is appropriate.
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They spoke in defense of themselves: On the generic criticism of apologia
B. L. Ware,Wil A. Linkugel +1 more
TL;DR: This article identified four types of rhetorical strategies commonly found in the apologetic speeches: absolutive, vindicative, explanative, and justificative, based upon the study of apologia from different historical periods.
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Victims and Shareholders: The Dilemmas of Presenting Corporate Policy During A Crisis
TL;DR: Corporate crises can exacerbate stakeholder demands in such a way that conflict can arise between the interests of shareholders and crisis participants as discussed by the authors, and conflicts can be created between the two parties.
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The Management of Failure Events: Some Contextual Determinants of Accounting Behavior
TL;DR: The authors examined the impact of several contextual factors on actors' selection of strategies to manage failure events, including characteristics of the reproacher/actor relationship, communicative goal-orientation of the actors, severity of the failure event, character of the reproach for the failure, and the actors' degree of expressed guilt.