Journal ArticleDOI
Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication
TLDR
In this paper, the authors provide a partial test of a symbolic approach to crisis management, focusing on the match between crisis type and crisis response strategy, and the results of the experiment supported the basic assumptions of the approach.Abstract:
This study provides a partial test of a symbolic approach to crisis management. The symbolic approach examines the strategies used to respond to crises. The study concentrated on the match between crisis type and crisis response strategy. An experimental design was used to explore how crisis type, organization performance history and crisis response were associated with the image of an organization. Additional analyses explored how causal attributions varied according to crisis type. For the cases tested, the results supported the use of the crisis response strategies recommended by the symbolic approach. The results of the experiment supported the basic assumptions of the approach. The implications and directions for future investigations using the symbolic model are discussed.read more
Citations
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Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory
TL;DR: Situational crisis communication theory (SCCT) as discussed by the authors offers a framework for understanding the dynamic dynamics of crisis communication and how people will react to the crisis response strategies used to manage the crisis.
Journal ArticleDOI
Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory.
TL;DR: In this article, a situational crisis communication theory (SCCT), which articulates the variables, assumptions, and relationships that should be considered in selecting crisis response strategies to protect an organization's reputation, is advanced.
Journal ArticleDOI
Seven Models of Framing: Implications for Public Relations
TL;DR: This article identified seven distinct types of framing applicable to public relations, i.e., situations, attributes, choices, actions, issues, responsibility, and news, and discussed potential applications for public relations practice and research.
Journal ArticleDOI
Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media
TL;DR: In this paper, the effects of traditional and social media strategies on the recipients' perceptions of reputation and reactions of secondary crisis communications were analyzed, and the results indicated that the medium matters more than the message.
Journal ArticleDOI
Crises and Crisis Management: Integration, Interpretation, and Research Development:
TL;DR: This article propose an integrative framework of crisis and crisis management that draws from research in strategy, organizational theory, and organizational behavior as well as from research on public relations and corporate communication.
References
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Journal Article
The Rhetorical Situation
TL;DR: The rhetorical situation is the context in which speakers or writers create rhetorical discourse as mentioned in this paper, which is not a standard term in the vocabulary of rhetorical theory, and therefore it is difficult to define it.
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Choosing the Right Words: The Development of Guidelines for the Selection of the “Appropriate” Crisis-Response Strategies
TL;DR: The authors synthesize existing literature to create a list of crisis-response strategies and develop a set of guidelines for appropriate use of a given strategy, based upon Attribution Theory and use the crisis situation and the publics as the factors that help to determine when a crisis response strategy is appropriate.
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The Causal Dimension Scale: A measure of how individuals perceive causes.
TL;DR: The Causal Dimension Scale as mentioned in this paper assesses causal perceptions in terms of the locus ofcausality, stability, and controllability dimensions described by Weiner, and three-modefactor analysis confirmed the three-dimensional structure of the scale.
Book
An Introduction to Rhetorical Communication
TL;DR: An Introduction to Rhetorical Communication as mentioned in this paper offers a true integration of rhetorical theory and social science approaches to public communication and guides students through message planning and presentation in an easy step-by-step process.
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From crisis prone to crisis prepared: a framework for crisis management
TL;DR: In this article, a framework is provided for executives interested in improving their organizations' crisis preparedness, as well as what can be done to avert human-induced disasters, and to manage those that still occur.