Journal ArticleDOI
Antecedents and consequences of employee engagement
TLDR
In this paper, the antecedents and consequences of job and organization engagement based on social exchange theory were studied. But, the authors did not consider the relationship between job and organizational engagement.Abstract:
Purpose – Employee engagement has become a hot topic in recent years among consulting firms and in the popular business press. However, employee engagement has rarely been studied in the academic literature and relatively little is known about its antecedents and consequences. The purpose of this study was to test a model of the antecedents and consequences of job and organization engagements based on social exchange theory.Design/methodology/approach – A survey was completed by 102 employees working in a variety of jobs and organizations. The average age was 34 and 60 percent were female. Participants had been in their current job for an average of four years, in their organization an average of five years, and had on average 12 years of work experience. The survey included measures of job and organization engagement as well as the antecedents and consequences of engagement.Findings – Results indicate that there is a meaningful difference between job and organization engagements and that perceived organi...read more
Citations
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Journal ArticleDOI
Job engagement: antecedents and effects on job performance
TL;DR: In this paper, a study of 245 firefighters and their supervisors found that engagement mediates relationships between value congruence, perceived organizational support, and core self-evaluations, and two job performance dimensions: task performance and organizational citizenship behavior.
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Customer Engagement Conceptual Domain, Fundamental Propositions, and Implications for Research
TL;DR: The authors explored the theoretical foundations of customer engagement by drawing on relationship marketing theory and the service-dominant (S-D) logic, and developed a general definition of CE, and distinguish the concept from other relational concepts, including participation and involvement.
Journal ArticleDOI
Work engagement: a quantitative review and test of its relations with task and contextual performance
TL;DR: In this article, the authors identify an agreed-upon definition of engagement, investigate its uniqueness, and clarify its nomological network of constructs using a conceptual framework based on Macey and Schneider (2008).
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Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test.
TL;DR: The job demands-resources model is refined and extended with theory regarding appraisal of stressors to account for inconsistencies in relationships between demands and engagement, and the revised theory is tested using meta-analytic structural modeling.
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Customer Engagement: Exploring Customer Relationships Beyond Purchase
TL;DR: In this article, the authors explore the nature and scope of customer engagement, which is a vital component of relationship marketing, and define CE as the intensity of an individual's participation in and connection with an organization's offerings and/or organizational activities, which either the customer or the organization initiate.
References
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Journal ArticleDOI
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Reuben M. Baron,David A. Kenny +1 more
TL;DR: This article seeks to make theorists and researchers aware of the importance of not using the terms moderator and mediator interchangeably by carefully elaborating the many ways in which moderators and mediators differ, and delineates the conceptual and strategic implications of making use of such distinctions with regard to a wide range of phenomena.
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Psychological Conditions of Personal Engagement and Disengagement at Work
TL;DR: This article found that people can use varying degrees of their selves, physically, cognitively, and emotionally, in work role performances, which has implications for both their performance and their wellbeing.
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The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach
TL;DR: In this article, the authors examined the factorial structure of a new instrument to measure engagement, the hypothesized 'opposite' of burnout in a sample of university students (N=314) and employees (N = 619).
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Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study
TL;DR: In this paper, a model is tested in which burnout and engagement have different predictors and different possible consequences, showing that burnout is mainly predicted by job demands but also by lack of job resources, whereas engagement is exclusively predicted by available job resources.
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Social Exchange Theory: An Interdisciplinary Review
TL;DR: In this paper, the authors address conceptual difficulties and highlight areas in need of additional research in social exchange theory, focusing on four issues: the roots of the conceptual ambiguities, norms and rules of exchange, nature of the resources being exchanged, and social exchange relationships.