Journal ArticleDOI
Interpreting Dimensions of Consumer Trust in E-Commerce
Sandy C. Chen,Gurpreet Dhillon +1 more
TLDR
dimension of trust in an Internet vendor are competence, integrity and benevolence, which can be used by practitioners to identify particular trust characteristics for realizing the potential of business to consumer E-commerce venture.Abstract:
Consumer trust in an Internet vendor is an issue commanding ever more attention. Based on an extensive review of literature, this paper proposes dimensions of trust in an Internet vendor. These are competence, integrity and benevolence. Competence refers to a company's ability to fulfill promises made with the consumers. Integrity suggests that a company acts in a consistent, reliable, and honest manner. Benevolence is the ability of a company to hold consumer interests ahead of its own self-interest and indicates sincere concern for the welfare of the customers. In a further analysis various sources where trust might reside are also identified. Drawing on the literature in marketing and general management, the sources of trust are classified as characteristics of the consumer, the firm, the website and the interaction between the consumer and the firm. Given the dimensions and sources of trust, a path model for developing consumer trust in E-commerce is suggested. This research makes a contribution to the development of a theoretical understanding of trust in E-commerce. Although the concepts presented in this paper can be used to carry out further empirical research, they can also be used by practitioners to identify particular trust characteristics for realizing the potential of business to consumer E-commerce venture.read more
Citations
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Journal ArticleDOI
The Logic and Limits of Trust
TL;DR: Books and internet are the recommended media to help you improving your quality and performance.
Journal ArticleDOI
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator
Hsin Hsin Chang,Su Wen Chen +1 more
TL;DR: It is found that the web site brand is a more important cue than web site quality in influencing consumers' trust and perceived risk, and in turn, consumer purchase intention.
Journal ArticleDOI
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
TL;DR: Differences are determined for separate country samples concerning whether navigation design, visual design, and information design result in trust, satisfaction, and ultimately loyalty-suggesting design characteristics should be a central consideration in Web site design across cultures.
Journal ArticleDOI
Extending the two-stage information systems continuance model: incorporating UTAUT predictors and the role of context
TL;DR: The results support the expanded model that provides a rich understanding of the changes in the pre‐usage beliefs and attitudes through the emergent constructs of disconfirmation and satisfaction, ultimately influencing IS continuance intention.
Journal ArticleDOI
Review: How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust
TL;DR: An overview of the available research into the antecedents of trust in both commercial and non-commercial online transactions and services is provided, giving practitioners an overview of possibly relevant variables that may affect people's trust in electronic services and a state-of-the-art Overview of the empirical support for the relevance of these variables.
References
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Journal ArticleDOI
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