Sandra G. Leggat

TL;DR: Results from structural equation modelling support the hypothesis that both emotional labour and emotional intelligence have significant effects on nurses' well-being and perceived job-stress and provide additional evidence for the important effects that emotional labourand emotional intelligence can have on well- Being and job- stress among community nurses.

TL;DR: Critical teamwork competencies for health service managers are identified, adding to the growing evidence that the focus on individual skill development and individual accountability and achievement that results from existing models of health professional training, is not consistent with the competencies required for effective teamwork.

TL;DR: In this paper, the authors explored the relationship between perceived high performance work systems, emotional labour, burnout and intention to leave among nurses in Australia and found that perceived high-performance work systems negatively moderate the relationship of emotional labour and burnout.

TL;DR: In this paper, the authors report the findings of case study research exploring the strength of the HR system in three Australian public hospitals from the perspective of senior, middle and line managers, and HR practitioners.

TL;DR: Parsons' social system action theory is used to develop a comprehensive theoretically grounded framework by which to overcome the current fragmented approach to HCO performance management.