Example of International Journal of Electronic Customer Relationship Management format
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Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format
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Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format Example of International Journal of Electronic Customer Relationship Management format
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This content is only for preview purposes. The original open access content can be found here.
open access Open Access

International Journal of Electronic Customer Relationship Management — Template for authors

Categories Rank Trend in last 3 yrs
Business, Management and Accounting (all) #62 of 218 up up by 54 ranks
journal-quality-icon Journal quality:
Good
calendar-icon Last 4 years overview: 39 Published Papers | 114 Citations
indexed-in-icon Indexed in: Scopus
last-updated-icon Last updated: 30/06/2020
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Related Journals

open access Open Access

SAGE

Quality:  
High
CiteRatio: 4.2
SJR: 2.315
SNIP: 1.802
open access Open Access

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Quality:  
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CiteRatio: 3.4
SJR: 0.894
SNIP: 1.8
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Emerald Publishing

Quality:  
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CiteRatio: 2.9
SJR: 0.313
SNIP: 0.896

Journal Performance & Insights

CiteRatio

SCImago Journal Rank (SJR)

Source Normalized Impact per Paper (SNIP)

A measure of average citations received per peer-reviewed paper published in the journal.

Measures weighted citations received by the journal. Citation weighting depends on the categories and prestige of the citing journal.

Measures actual citations received relative to citations expected for the journal's category.

2.9

71% from 2019

CiteRatio for International Journal of Electronic Customer Relationship Management from 2016 - 2020
Year Value
2020 2.9
2019 1.7
2018 0.8
2017 0.9
2016 0.6
graph view Graph view
table view Table view

0.314

27% from 2019

SJR for International Journal of Electronic Customer Relationship Management from 2016 - 2020
Year Value
2020 0.314
2019 0.247
2018 0.143
2017 0.148
2016 0.149
graph view Graph view
table view Table view

0.735

26% from 2019

SNIP for International Journal of Electronic Customer Relationship Management from 2016 - 2020
Year Value
2020 0.735
2019 0.584
2018 0.401
2017 0.281
2016 0.222
graph view Graph view
table view Table view

insights Insights

  • CiteRatio of this journal has increased by 71% in last years.
  • This journal’s CiteRatio is in the top 10 percentile category.

insights Insights

  • SJR of this journal has increased by 27% in last years.
  • This journal’s SJR is in the top 10 percentile category.

insights Insights

  • SNIP of this journal has increased by 26% in last years.
  • This journal’s SNIP is in the top 10 percentile category.

International Journal of Electronic Customer Relationship Management

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Inderscience Publishers

International Journal of Electronic Customer Relationship Management

The aim of IJECRM is to provide an international forum and refereed reference in the field of electronic customer relationship management (ECRM). It also proposes and fosters discussion on the interaction, collaboration, partnership and cooperation between small and medium siz...... Read More

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Last updated on
29 Jun 2020
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ISSN
1750-0664
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Impact Factor
Low - 0.246
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Open Access
No
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Sherpa RoMEO Archiving Policy
Yellow faq
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Plagiarism Check
Available via Turnitin
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Endnote Style
Download Available
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Bibliography Name
plainnat
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Citation Type
Author Year
(Blonder et al., 1982)
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Bibliography Example
Beenakker, C. W. J. (2006). ‘Specular Andreev Reflection in Graphene’. Phys. Rev. Lett., Vol 97, No 6, pp. 067007.

Top papers written in this journal

Journal Article DOI: 10.1504/IJECRM.2011.039797
Web 2.0 in the CRM domain: defining social CRM
Robbert Faase1, Remko Helms1, Marco Spruit1

Abstract:

Businesses are becoming more customer-centric and see a need to address customers more individually. An opportunity is identified in Web 2.0 technologies. Both CRM and Web 2.0 have been researched broadly in the past years, but not their potentially successful combination, which we call ‘social CRM’. It is a CRM strategy whic... Businesses are becoming more customer-centric and see a need to address customers more individually. An opportunity is identified in Web 2.0 technologies. Both CRM and Web 2.0 have been researched broadly in the past years, but not their potentially successful combination, which we call ‘social CRM’. It is a CRM strategy which encourages customer collaboration and involvement. Based on empirical research we found that Web 2.0 services add value in every domain of the CRM environment, depending on the type of service at hand. Most value is added in the marketing domain of CRM. Social networks, blogs, and multimedia sharing add most value across all domains. This research defines social CRM and presents a new model that depicts the fundamental aspects of social CRM in four layers. We conclude with suggestions for further research in this emerging research domain. read more read less

Topics:

Social CRM (81%)81% related to the paper, CRM domain (58%)58% related to the paper, Customer relationship management (57%)57% related to the paper, Web 2.0 (55%)55% related to the paper, Customer engagement (51%)51% related to the paper
116 Citations
Journal Article DOI: 10.1504/IJECRM.2017.10007744
New determinants of ease of use and perceived usefulness for mobile banking adoption
Syed Ali Raza1, Amna Umer1, Nida Shah1

Abstract:

This research centres the variables affecting the intention of individuals to continue using mobile banking in Pakistan through using a model of technology acceptance model (TAM). Relevant information was collected through a structured instrument while the sample size included 300 users of mobile banking. Furthermore, statist... This research centres the variables affecting the intention of individuals to continue using mobile banking in Pakistan through using a model of technology acceptance model (TAM). Relevant information was collected through a structured instrument while the sample size included 300 users of mobile banking. Furthermore, statistical tools applied as a part of a study were reliability analysis and partial least square-SEM = Structural Equation Modelling in order to check the effect of those factors with the intention of the users. Outcomes suggest that resistance is significantly and negatively associated with perceived ease of use while it is significantly and positively associated with perceived usefulness. Also, perceived risk and compatibility have positive significant relationships with both perceived ease of use and perceived usefulness. However, awareness is positively and significantly connected with perceived ease of use and an insignificant relationship with perceived usefulness. Perceived ease of use has a significant positive relationship with both perceived usefulness and attitude, while perceived usefulness has a positive significant relationship with attitude and intention towards adopting mobile banking. Finally, attitude is also positively and significantly linked with the intention of using mobile banking. The results of this study provide useful information about the users' pattern of using the technology, which will be helpful for the financial institutions. read more read less

Topics:

Mobile banking (54%)54% related to the paper, Technology acceptance model (53%)53% related to the paper
88 Citations
Journal Article DOI: 10.1504/IJECRM.2017.10007745
Understanding the impact of service convenience on customer satisfaction in home delivery: evidence from Pakistan
Syeda Marium Mehmood1, Arsalan Najmi1

Abstract:

The purpose of this study is to find out the impact of five types of service convenience namely decision, access, transaction, benefit and post-benefit on customer satisfaction in home delivery service of online retailing. Service convenience model is applied to identify the consumer's experience regarding different convenien... The purpose of this study is to find out the impact of five types of service convenience namely decision, access, transaction, benefit and post-benefit on customer satisfaction in home delivery service of online retailing. Service convenience model is applied to identify the consumer's experience regarding different conveniences encountered at different stages of home delivery. For that purpose, the data was collected from 230 consumers who had experienced the home delivery service during online shopping. After applying EFA, regression analysis has been performed as a statistical technique to test the hypotheses. The result of the study shows that all the independent variables are having a positive and significant impact on customer satisfaction except the one which is access convenience. This shows that accessibility to service provider does not affect customer satisfaction as they are considering online shopping as an efficient virtual store, where they can complete the purchasing process by themselves. It is recommended that online retailers should have to focus in providing convenience services in order to increase customer satisfaction. read more read less

Topics:

Service quality (67%)67% related to the paper, Customer satisfaction (65%)65% related to the paper, Service (business) (60%)60% related to the paper, Service provider (56%)56% related to the paper, Purchasing process (51%)51% related to the paper
55 Citations
Journal Article DOI: 10.1504/IJECRM.2017.10007736
The influence of hedonic motivation, self-efficacy, trust and habit on adoption of internet banking: a case of developing country
Arshian Sharif1, Syed Ali Raza2

Abstract:

The purpose of this study is to analyse the untouched dimensions of internet banking acceptance by following a more comprehensive approach to address internet banking intention adoption. CFA and SEM analyses have been used to analyse the data collected from university students. The study strives to examine the role of hedonic... The purpose of this study is to analyse the untouched dimensions of internet banking acceptance by following a more comprehensive approach to address internet banking intention adoption. CFA and SEM analyses have been used to analyse the data collected from university students. The study strives to examine the role of hedonic motivation, self-efficacy, trust, habit and behavioural intention variables in predicting individuals' adoption of internet banking. The empirical findings established the significant and positive contribution of hedonic motivation (HM) on trust (T). Along with this, hedonic motivation (HM), trust (T), self-efficacy (SE) and habit (H) showed a positive and significant impact on behavioural intention (BI). Finally, results revealed that habit (H) and behavioural intention (BI) have a significant and positive impact on the user's intention to adopt internet banking (A). Therefore, it can be recommended that banks need to improve their customers' skills with respect to internet banking usage. Furthermore, the banks should change their internet banking screens and should switch to more innovative interface in order to attract customers towards internet banking. The present study provided an all-inclusive approach by incorporating existing literature on internet banking which emphasises greatly on the perception aspects of technology and hardly studies the impact of these variables. read more read less

Topics:

Hedonic motivation (58%)58% related to the paper, The Internet (55%)55% related to the paper
51 Citations
Journal Article DOI: 10.1504/IJECRM.2007.014422
A Critical Success Factor model for CRM implementation
Rui Vinhas da Silva1, Ilan Rahimi1

Abstract:

Customer Relationship Management (CRM) implementation has been a daunting and exhaustive experience for many organisations. Managers and decision makers find that there is no one 'fixed formula' to guarantee its success. This paper draws from CSF models in ERP implementation and project management, determining their applicabi... Customer Relationship Management (CRM) implementation has been a daunting and exhaustive experience for many organisations. Managers and decision makers find that there is no one 'fixed formula' to guarantee its success. This paper draws from CSF models in ERP implementation and project management, determining their applicability to successful CRM implementation in a B2B context. Eight companies who implemented CRM were scrutinised, in which overlapping issues with ERP Implementation and project management were analysed. This analysis was the foundation of a CSF model for CRM implementation, providing a list of strategic and tactical CSFs that are present when undergoing such a process. read more read less

Topics:

Critical success factor (57%)57% related to the paper, Customer relationship management (54%)54% related to the paper, Project management (53%)53% related to the paper, Enterprise resource planning (50%)50% related to the paper
45 Citations
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13. What is Sherpa RoMEO Archiving Policy for International Journal of Electronic Customer Relationship Management?

SHERPA/RoMEO Database

We extracted this data from Sherpa Romeo to help researchers understand the access level of this journal in accordance with the Sherpa Romeo Archiving Policy for International Journal of Electronic Customer Relationship Management. The table below indicates the level of access a journal has as per Sherpa Romeo's archiving policy.

RoMEO Colour Archiving policy
Green Can archive pre-print and post-print or publisher's version/PDF
Blue Can archive post-print (ie final draft post-refereeing) or publisher's version/PDF
Yellow Can archive pre-print (ie pre-refereeing)
White Archiving not formally supported
FYI:
  1. Pre-prints as being the version of the paper before peer review and
  2. Post-prints as being the version of the paper after peer-review, with revisions having been made.

14. What are the most common citation types In International Journal of Electronic Customer Relationship Management?

The 5 most common citation types in order of usage for International Journal of Electronic Customer Relationship Management are:.

S. No. Citation Style Type
1. Author Year
2. Numbered
3. Numbered (Superscripted)
4. Author Year (Cited Pages)
5. Footnote

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