Journal ArticleDOI
Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
TLDR
In this article, a literature review reveals that no study has addressed these two issues and no study was conducted to investigate the impact of total quality management (TQM) awareness in the service industry.Abstract:
During the last two decades, the level of total quality management (TQM) awareness has considerably increased in the service industries. With the ever-increasing customer demand, the global competition service industries are forced to re-think to improve their TQM practices and overcome the barriers during the implementation of TQM for maximum benefits. Further, the extent of the literature review reveals that no study has addressed these two issuesread more
Citations
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An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
TL;DR: In this article, the authors investigated the relationship between total quality management practices and quality performance in Indian service companies and found that TQM practices were partially correlated with quality performance of the Indian Service companies.
Journal ArticleDOI
An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh
TL;DR: In this paper, the authors investigated the factors that enable total quality management (TQM) implementation in the readymade garment (RMG) sector of Bangladesh and found that structural, strategic, contextual and human resource-enabling factors are significant to TQM implementation.
Journal ArticleDOI
An evaluation of the synergic implementation of TQM and TPM paradigms on business performance
TL;DR: In this article, the authors evaluated the contributions of synergic implementation of total quality management (TQM) and total productive maintenance (TPM) paradigms towards improving business performance in Indian manufacturing industry.
Journal ArticleDOI
Total quality management in service sector: a literature review
TL;DR: In this paper, the authors make a rich contribution towards TQM theory, its role in service sector, as well as presents the different components of services, which can help business managers and quality practitioners in better understanding the theory and concept of total quality management.
Journal ArticleDOI
Waste savings in patient transportation inside large hospitals using lean thinking tools and logistic solutions
TL;DR: The aim of this paper is to demonstrate through a qualitative case study how particular tools derived from Lean Thinking such as spaghetti chart, value stream mapping and activity worksheet can help to reduce costs related to patient transportation and other kinds of wastes.
References
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Journal ArticleDOI
An Instrument for Measuring the Critical Factors of Quality Management
TL;DR: In this paper, the authors provide a synthesis of the quality literature by identifying eight critical factors (areas) of quality management in a business unit and develop operational measures of these factors using data collected from 162 general managers and quality managers of 89 divisions of 20 companies.
Journal ArticleDOI
Development and Validation of TQM Implementation Constructs
TL;DR: Through a detailed analysis of the literature, this research identifies 12 constructs of integrated QM strategies and using a survey of 371 manufacturing firms, the constructs are empirically tested and validated.
Journal ArticleDOI
The relationship between total quality management practices and their effects on firm performance
TL;DR: In this article, the authors identify the relationships among TQM practices and examine the direct and indirect effects of these practices on various levels of organizational performance, using cross-sectional mail survey data collected from firms operating in the US.
Journal ArticleDOI
Identification of the Critical Factors of TQM
Simon A. Black,Leslie J. Porter +1 more
TL;DR: In this article, the authors present a methodology that can be used to improve self-assessment frameworks, such as the Baldrige Award, to better inform organizations in the development of total quality systems.
Journal ArticleDOI
Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration
TL;DR: In this article, the authors explored the relationship between the degree to which total quality management practices were adopted within organizations and the corresponding competitive advantages achieved and found that the degree of TQM adoption depends on the type of organization.
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